What's Covered
Every VelociTech product is backed by our comprehensive 2-Year Warranty covering defects in materials and workmanship from the date of purchase.
Coverage Details
| Frame & Structure | 24 months — full coverage |
| Motor & Controller | 24 months — full coverage |
| Battery | 24 months — covers capacity loss >20% |
| Display & Electronics | 24 months — full coverage |
| Tires & Brakes | 6 months — wear parts, normal use only |
| Accessories | 6 months |
What's NOT Covered
- Normal wear and tear (tires, brake pads, grips)
- Damage from accidents, misuse, or modifications
- Cosmetic damage (scratches, dents) that doesn't affect function
- Water damage from submersion (splash-proof riding in rain IS covered for IP-rated models)
- Products purchased from unauthorized resellers
How to File a Warranty Claim
- Contact us at support@velocitech.store with your order number and a description of the issue.
- Provide photos or video showing the defect.
- We'll respond within 2 business days with a resolution: repair instructions, replacement part shipment, or full unit replacement.
- Warranty repairs are free — we cover parts and standard shipping for replacement components.
Shipping for Warranty Claims
We ship replacement parts at no cost via standard shipping (7-15 business days). If the entire unit needs to be returned, we provide a prepaid return label for verified warranty defects.
Registration
No registration required. Your warranty is automatically active from the date of purchase. Keep your order confirmation email as proof of purchase.
Questions?
Email us at support@velocitech.store. We typically respond within 1-2 business days.