Ordering & Shipping
How long does shipping take?
Standard shipping takes 7-15 business days. Expedited shipping takes 6-8 business days. Orders are processed within 1-2 business days.
Is shipping free?
Yes! We offer free shipping on all orders over $250. Standard shipping under $250 is $9.90 and expedited is $19.90.
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs duties which are the buyer's responsibility.
Can I track my order?
Yes. Once your order ships, you will receive an email with a tracking number.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy. Items must be unused and in original packaging for a full refund.
Do your products come with a warranty?
All VelociTech products come with a 2-year manufacturer warranty covering defects in materials and workmanship.
I received a defective product. What do I do?
Contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund.
Products
Are your electric scooters street-legal?
Electric scooter regulations vary by country, state, and city. Check your local laws before riding on public roads.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.