Get in Touch
Have a question about our electric scooters, e-bikes, or go-karts? Need help choosing the right vehicle for your commute or recreation? Our mobility specialists are here to help.
How to Reach Us
| support@velocitech.store | |
| Response Time | Within 24 hours on business days |
| Hours | Monday — Friday, 9:00 AM — 6:00 PM CET |
| Languages | English, French, Spanish |
Before You Write
Many questions are already answered on our dedicated pages:
- Frequently Asked Questions — product specs, ordering, returns
- Shipping & Returns — delivery times, free shipping, return process
- Warranty Policy — 2-year coverage details
- Track Your Order — shipment tracking and status
Order-Related Inquiries
If your question is about an existing order, please include your order number (starts with #) and the email address used at checkout. This helps us locate your order immediately and respond faster.
Product Recommendations
Not sure which vehicle is right for you? Try our Ride Quiz for personalized recommendations, or describe your needs in your message — our team will suggest the best options for your budget and riding style.